Overview of Forethought _
Enter the realm of next-gen customer support with Forethought - the vanguard of generative AI technology for exceptional customer interactions. Forethought's flagship SupportGPT maximizes the productivity and efficiency of support teams by deploying large language models fine-tuned with your data, ensuring reduced costs and enhanced service quality.
Key Features of Forethought _
🤖💡 Solve
Harness the power of Forethought's generative AI to automate responses to frequent queries across all communication channels.
📊🚀 Triage
Instantly add depth to cases by understanding sentiment and intent, thereby prioritizing and directing based on urgency.
🔍💼 Assist
Empower your agents with the large language models fine-tuned with your data, speeding up their onboarding and equipping them with relevant knowledge and suggested responses.
🔬🚀 Discover
Leverage Forethought's generative AI to recommend optimal workflows, track performance and ROI, and swiftly lower costs and resolution times.
Forethought Use Cases _
🏢💡 Business Efficiency
Forethought can prove to be an indispensable tool for businesses seeking to streamline their customer support operations, reduce cost per ticket, and improve the efficiency of support teams.
🎯🚀 Support Prioritization
Forethought's Triage feature helps businesses prioritize and manage their support cases more effectively by understanding sentiment and intent, thereby increasing customer satisfaction.
🔬💡 Agent Empowerment
Assist, a feature in Forethought, can help businesses fast-track agent ramp-up times and equip them with the knowledge and suggested responses, resulting in higher productivity.
💡📈 Performance Analysis
Businesses can leverage the Discover feature to optimize workflows, track performance, and measure ROI in real time, enabling them to make data-driven decisions.
In conclusion, Forethought’s SupportGPT is a game-changer for customer support operations. Its innovative use of generative AI combined with data fine-tuning enables businesses to deliver top-tier service while enhancing efficiency and reducing costs.
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