Question 1

Is Hiver available on mobile platforms?

Accepted Answer

Yes, Hiver is available on both iOS and Android platforms, enabling field agents to resolve customer issues on-the-go.

Question 2

How does Hiver improve customer service?

Accepted Answer

Hiver improves customer service by turning emails into actionable tasks, ensuring swift response to customer queries. It also provides insights into customer context for personalized responses.

Question 3

What are some of the key features of Hiver?

Accepted Answer

Hiver comes packed with a range of features like email management, workload distribution, email templates, analytics, rule-based automations, SLA and business hours, and many more.

Question 4

Does Hiver offer a free trial?

Accepted Answer

Yes, Hiver offers a 7-day free trial, and no credit card is required to access it.

Question 5

What is Hiver?

Accepted Answer

Hiver is a customer service tool that transforms Gmail into a collaborative workspace. It is designed to facilitate faster resolution of business queries by allowing team collaboration directly from Gmail.

Hiver: The Gmail Add-On for Stellar Customer Service

Features:

Use Cases:

Type:

Overview of Hiver _