Hours of responding to the same questions by customers or training new employees? The knowledge base software provides the focal point of responses, work processes, instructions, and frequently asked questions to allow support staff or HR and even engineering to reduce redundancies. The main one is such features as the AI-powered search engine, the possibility of content versioning, integrations (Slack, CRM, etc.), support of multimedia, and the convenient interface. When a strong solution is implemented by businesses, the ticket volume and productivity significantly decline.
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